# Support and policies

## Support and policies

### Before you buy

Check the product page before purchase.

Confirm:

* Framework support
* Dependency requirements
* Inventory compatibility

If anything is unclear, ask in Discord before checkout.

### Store policies

* All payments are final.
* Refunds are not offered.
* Chargebacks and disputes result in a permanent ban.
* Scripts are for personal server use only.
* Redistribution, leaking, or resale is not allowed.

### Support scope

Support focuses on:

* Installation help
* Dependency checks
* Config guidance
* Basic issue diagnosis from logs or screenshots

Support does not cover:

* Free custom development
* Full server setup
* Rewriting scripts for unsupported frameworks

### Open a support ticket

Join Discord and include:

* Script name
* Framework version
* Inventory resource
* Console error output
* What you already tested

### Faster support checklist

Use this checklist before you post:

1. Restart the server.
2. Confirm all dependencies are installed.
3. Confirm dependency start order.
4. Recheck `config.lua` values.
5. Capture the exact error message.

{% hint style="info" %}
Clear logs and exact config values save time for everyone.
{% endhint %}


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